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Ford - Customer Feedback and Analysis

Shown below are the statistics for Ford based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (13) 10%
Complaint (112) 90%
Customer Compliment Complaint
1. morneb302
2. Fiefie102
3. PaulineNai02
4. Paulinator02
5. Notobrat11
Nature of complaints (last 12 months): 112 reports - Ford
Bad Attitude (5) 4% Bad Attitude
Booking Query (2) 2% Booking Query
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (14) 13% Damaged Goods
Feedback/Response (8) 7% Feedback/Response
Late/No Delivery (7) 6% Late/No Delivery
Other (14) 13% Other
Out of Stock (4) 4% Out of Stock
Passing the Buck (4) 4% Passing the Buck
Chart
 Repairs/Servicing Repairs/Servicing (51) 46%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 11370 reports - Motor Industry Analysis
Bad Attitude (722) 6% Bad Attitude
Billing/Accounts (191) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (359) 3% Breach of Contract
Call Centre!! (33) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (723) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (578) 5% Feedback/Response
Chart
 Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (395) 3%
Other Other (4442) 39%
Out of Stock Out of Stock (111) 1%
Passing the Buck Passing the Buck (304) 3%
Pricing/Barcodes Pricing/Barcodes (88) 1%
Repairs/Servicing Repairs/Servicing (3333) 29%
Spam Spam (28) 0%
Back

Please note: All Reports & Stats fall away after 12 months

 
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