Ford Complaint
 SUPPLIER |
Ford |
 INDUSTRY |
Motor |
| BRANCH / AREA | N1 City | COUNTRY | South Africa |
| TIME / DATE | 20:15 Sun 5 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | genehugo | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Sun 5 Feb | ||
| HEADLINE | Shocking Service |
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I currently own a 1.4 trend Ford Fiesta, which is still under warranty. Sequence of events below: * Car went in for a service due to the warning of the airbag malfunction which started appearing on the computer system. * Car was return after service and warning still appeared on the computer * Sent car back to Ford and Mazda N1 city (Barloworld) Cape Town. * Picked up that the airbag module needed to be replaced, part was replaced. * Car was returned to me to my disgust the airbag warning alarm still went off. * I sent the car back for the third time. * I was then told there was a virus in the computer system and the clutter needed to be replaced. * New part was ordered from Pretoria, part arrived which was the wrong part. * Then I was told the correct part was on back order and it will take 2-3 weeks to arrive. * 2 days later I get a call to say they have found a part. * Part was fitted to be establish that an ambient clutter was fitted to a trend car ie radio, temperature, km left on tank etc didn't work. It is beyond me how this error can happen!!! At this point all I know is that they still trying to found the correct part. |
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Relevant content (Last 5 Repairs / Servicing Problems)
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