Ford Complaint
 SUPPLIER |
Ford |
 INDUSTRY |
Motor |
| BRANCH / AREA | Benoni | COUNTRY | South Africa |
| TIME / DATE | 10:49 Sat 21 Jan | PERSON RESPONSIBLE | Earl Klebb(Dealer Pri... |
| CUSTOMER | rean.olivier | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | Ford Ranger Gearbox Quality the worst in SA |
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I own a Ford Ranger 3.0TDCI late 2007 model. I picked up a gearbox problem in Nov 2010 at 90 000km, while driving on the open road it just popped out of 5th gear. After assessing the gearbox the agents & Jan Botes(Workshop Man) confirmed and admitted that Ford Ranger gearboxes do have a manufacturing/quality defect problem. They replaced the gearbox with a new one and carried out 90 000km service, I paid for the labour, R1596.00. Monday 16/01/2012 while driving the gearbox started making a grinding noise when changing gears. I took it to the same agents (Cassey Auto Benoni), involved the same people, explain the problem to them. I left the vehicle with them. I also reported the problem to Ford Customer Care. The following day they informed me that they can't fix the gearbox because its out of warranty. After numerous attempts to resolve this issue with the agents and the call centre, i have come to a dead end. They absolutely refuse to help me or fix the gearbox without me taking full responsibility for the account/payments. Clearly FORD has a serious quality problem with these gearboxes which they don't want to take responsibility for. PLEASE HELP!! What do I do now??? |
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Relevant content (Last 5 Repairs / Servicing Problems)
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