Ford Complaint
 SUPPLIER |
Ford |
 INDUSTRY |
Motor |
| BRANCH / AREA | RANDBURG | COUNTRY | South Africa |
| TIME / DATE | 16:11 Fri 6 Jan | PERSON RESPONSIBLE | RAND FORD |
| CUSTOMER | morneb3 | View all reports by user |
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3
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| PROBLEM | Booking Query |
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| INCIDENT | Fri 6 Jan | ||
| HEADLINE | CAR BOOKED IN FOR SERVICE- NO WORK DONE |
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| ON THE 4TH OF JAN 2012 I PHONED RAND FORD TO MAKE A SERVICE BOOKING FOR MY CAR`S 40 000KM SERVICE. MY CAR WAS BOOKED IN FOR THE 6TH OF JAN. I DROPPED THE CAR OF AT 8:30 IN THE MORNING. AT 15:00 I PHONED TO FIND OUT THE PROGRESS OF MY CAR, I GOT TOLD THAT I WAS THE LAST CLIENT TO BRING IN MY CAR, AND THAT THEY HAVE NOT FINISHED WITH THE CAR YET.20 MINUTES LATER CHIMONE PHONED ME TO TELL ME THAT 2 OF THEIR TECHNICIANS WENT HOME EARLY AND THAT THEY HAVENT STARTED WORKING ON MY CAR YET . MY QUESTION IS IF YOU KNOW THAT THERE IS STILL WORK TO BE DONE IN YOUR WORKSHOP, IS IT FAIR TO LET YOUR STAFF GO HOME EVEN-THOUGH I HAD MADE A BOOKING!!! TOTALLY UNACCEPTABLE!!! YOU SURELY LOST ME AS A CLIENT | |||
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