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Flexi Club - Customer Feedback and Analysis

Shown below are the statistics for Flexi Club based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (26) 9%
Complaint (270) 91%
Customer Compliment Complaint
1. flexi113
2. Johan194703
3. Lauri12
4. c.m.oosthuysen12
5. johanmcd03
Customer Feedback to Supplier Responses (last 12 months): 98 reports
Chart
Over the moon Over the moon (21) 21%
Quite Impressed Quite Impressed (13) 13%
Indifferent Indifferent (16) 16%
Not Impressed Not Impressed (15) 15%
Utterly Disgusted Utterly Disgusted (33) 34%
Nature of complaints (last 12 months): 270 reports - Flexi Club
Bad Attitude (17) 6% Bad Attitude
Billing/Accounts (54) 20% Billing/Accounts
Booking Query (8) 3% Booking Query
Breach of Contract (22) 8% Breach of Contract
Call Centre!! (5) 2% Call Centre!!
Competitions (2) 1% Competitions
Feedback/Response (44) 16% Feedback/Response
Hygiene (1) 0% Hygiene
Late/No Delivery (7) 3% Late/No Delivery
Chart
Other Other (93) 34%
Out of Stock Out of Stock (2) 1%
Passing the Buck Passing the Buck (13) 5%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Spam Spam (1) 0%
Nature of complaints (last 12 months): 938 reports - TimeShare Industry Analysis
Bad Attitude (47) 5% Bad Attitude
Billing/Accounts (115) 12% Billing/Accounts
Booking Query (65) 7% Booking Query
Breach of Contract (91) 10% Breach of Contract
Call Centre!! (14) 1% Call Centre!!
Competitions (11) 1% Competitions
Expiry Date (1) 0% Expiry Date
Feedback/Response (113) 12% Feedback/Response
Hygiene (1) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (17) 2%
Other Other (423) 45%
Out of Stock Out of Stock (6) 1%
Passing the Buck Passing the Buck (21) 2%
Pricing/Barcodes Pricing/Barcodes (2) 0%
Repairs/Servicing Repairs/Servicing (1) 0%
Spam Spam (10) 1%

Please note: All Reports & Stats fall away after 12 months

 
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