Flexi Club Complaint
 SUPPLIER |
Flexi Club |
 INDUSTRY |
TimeShare |
| BRANCH / AREA | Randburg | COUNTRY | South Africa |
| TIME / DATE | 08:45 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | moitu | View all reports by user |
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1
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | SALES AGENTS ARE LIARS!!!! |
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| I was misled when taking the Flexi Club contract with all the "great " freebies we get when joining. The agent told me that I had a holiday for R2000 covering accomodation only at any of their resorts; only to find out from Fun Holidays that this R2000 is for membership fees and not for the accomodation. I called her to enquire of this and she hasn't responded to me in 3 weeks. Everytime I call she doesn't pick up her phone and never returns my calls,. She also told me that the annual fees were R417 once a year only to find out that this is R417 is to be paid every month for 9 months. She also told me that the contract can be cancelled at anytime only to find out that it only had a 5 day cancellation period. I am really angry and ****** because she lied her way in order for me to take that contract. I was in a rush and she took advantage of that. FlexiClub you need to take your staff on moral courses so that they stop misleading people as I am not the 1st person to complain about this. Now I'm even gettin TERRIBLE service on top of her misleading me into getting that contract. | |||
| SUPPLIER'S RESPONSE | Flexi Club | Time and Date | 10:52:22 | Tue 27 Mar 12 |
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Hello moitu, Thank you for your feedback. Yours sincerely Flexi Holiday Club |
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| CUSTOMER'S FEEDBACK | moitu | Time and Date | 10:49:02 | Tue 27 Mar 12 |
| Over the Moon: A big THANK YOU and a HUG go out to Mr Arny Nortje, Senior Product Advisor at Flexi Club. He has given me the best service ever after I had been struggling with the most horrendous service from the Randburg branch. Not only did he give me sound advice as to what other options I had with FlexiClub, but he also assisted in liaising with the branch that gave me this false information into signing the contract and now it is terminated.Thank you very much HelloPeter and thank you once again Arny. | |||
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