Flexi Club Complaint
 SUPPLIER |
Flexi Club |
 INDUSTRY |
TimeShare |
| BRANCH / AREA | Pietermaritzburg | COUNTRY | South Africa |
| TIME / DATE | 20:14 Fri 27 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Margy | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | Ripped off |
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| I received points from a friend to top up my existing points so I could afford a holiday every year and not have to accumulate. I was not told that I cannot top up and that a new contract would mean a new account and I would have to pay double the fees I am already paying. I was under the impression I would only pay for the extra points added to my account. I pointed out that I could not afford that kind of money each year and was told that was now the policy.... which was not explained to me or my friend who gave me a few points. They would not do anything to assist and said I must find someone to give them to.. haha.. those few points on their own are useless. If I wanted to top up I have to buy them at a huge sum of money , from Flexiclub..... talk about monopoly. | |||
| SUPPLIER'S RESPONSE | Flexi Club | Time and Date | 08:05:13 | Mon 30 Jan 12 |
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Hello Margy, Kindly be advised that an electronic mail, has been sent to you, to address your concern. Kind Regards Cornelia Engelbrecht |
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| CUSTOMER'S FEEDBACK | Margy | Time and Date | 14:17:21 | Fri 3 Feb 12 |
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Not Impressed:
We wish to advise that as per the Flexi Club Scheme rules, Point 1 Points System point J: Members may not consolidate points and members are restricted to a maximum of two memberships. The only time points will be added, is when there is an Upgrade done on your membership. (Now they tell me) |
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