Flexi Club Conversion
 SUPPLIER |
Flexi Club |
 INDUSTRY |
TimeShare |
| BRANCH / AREA | Pinetown RSA | COUNTRY | South Africa |
| TIME / DATE | 10:17 Mon 6 Feb | PERSON RESPONSIBLE | MDLM |
| CUSTOMER | casequip | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | FLEXI CLUB DOES NOT DELIVER |
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| Regrettably,I am ashamed to say that I am a member of Flexi club which has absolutely no customer service to speak of. I am not surprised to see the number of complaints on this hello Peter site and on so many other numerous sites!I transferred from CRI because they could not deliver any requests for holidays, only to be as disappointed with Flexi Club. Eventaully I made the decision to get rid of a bad apple as this is not what should be associated with Holidays and bookings only to get told the board of trustees has deliberated over my request to cancel,and reached a decision not to release me from the contract...and that "cancellation of the contract is subject to your 2012 annual fees..and then I may re-submit in writing the cancellation between january and May 2012."I have sent numerous correspondence over the years detailing my total disappointment with their services, can never make the holiday bookings I request and have to settle for making a reservation in order not to lose points or user charge already paid.This cancellation on my part is at a great cost to myself as I have R2900 sitting in the user charge account which I am forfeiting with this cancellation.Unacceptable | |||
| SUPPLIER'S RESPONSE | Flexi Club | Time and Date | 15:54:12 | Fri 24 Feb 12 |
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Hello casequip, We confirm that our Contact Centre has liaised with you regarding your enquiry. Please note that your enquiry has been escalated to the relevant department for their attention. Rest assured that we will revert to you upon receipt of feedback from the relevant department. We thank you for your patience. Yours sincerely Flexi Holiday Club |
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| UPDATED RESPONSE | Flexi Club | Time and Date | 08:32:20 | Wed 25 Apr 12 |
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Hello casequip, Thank you for your patience. We confirm that the matter has been finalised and the decision as to the cancellation of your membership by our Board of Trustees has been communicated to you. Should you require further assistance, please liaise with our Contact Centre on telephone number 031 717 7662 or e-mail address clientcare@clubleisure.co.za. Yours sincerely Flexi Holiday Club |
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| CUSTOMER'S FEEDBACK | casequip | Time and Date | 09:46:28 | Thu 3 May 12 |
| Over the Moon: I am delighted to report that this matter has FINALLY been resolved successfully. Thank you Arny for listening and your PROMPT responses. This is a definite turnaround for Flexi Club. | |||
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