Flexi Club Complaint
 SUPPLIER |
Flexi Club |
 INDUSTRY |
TimeShare |
| BRANCH / AREA | Pinetown | COUNTRY | South Africa |
| TIME / DATE | 15:48 Wed 1 Feb | PERSON RESPONSIBLE | C Crow |
| CUSTOMER | Mukau | View all reports by user |
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| PROBLEM | Cancellation of member... |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Dsappointed Cient |
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Hi I signed subscription in 2004 / 2005. Until today I have not made use of any points, or gone on any holiday. I sent numerous emails & made many calls regarding the cancellation or re-sale of my shares, but to date i have not received any feedback what so ever. I've been trying for more than 3yrs now & i'm completely stressed out as I am now in arrears with all my debt as I'm the only breadwinner. I need some consilation with regards to the matter ASAP please. This is totally unacceptable behavour of a business, yet all they want from their members, is money. Please, i need some form of confirmation as to what to do next. Regards |
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| SUPPLIER'S RESPONSE | Flexi Club | Time and Date | 10:40:01 | Fri 3 Feb 12 |
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Hello Mukau, Kindly be advised that an electronic mail, has been sent to address your concerns. Kind Regards Cornelia Engelbrecht |
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| UPDATED RESPONSE | Flexi Club | Time and Date | 15:24:37 | Mon 7 May 12 |
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Hello Mukau, Thank you for your patience. Your request for the termination of your Agreement could unfortunately not be considered as your membership status does not conform to the rules and procedures as stipulated by our Board of Trustees. In order for a member's cancellation request to be considered, the member's portfolio must adhere to the following principles: The purchase price must be settled in full, All accounts must be current, The individual must have been a member for no less than five years, The member's cancellation request must be submitted between 1 January and 31 May of the current year. Should you require additional assistance regarding the settlement of your purchase price, please contact our Contact Centre on telephone number 031 717 7662, fax number 031 717 4992, or e-mail address clientcare@clubleisure.co.za. Yours sincerely Flexi Holiday Club |
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