Flexi Club Complaint
 SUPPLIER |
Flexi Club |
 INDUSTRY |
TimeShare |
| BRANCH / AREA | KWAZULU NATAL | COUNTRY | South Africa |
| TIME / DATE | 09:52 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Honeyone | View all reports by user |
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| PROBLEM | CANCELLATION OF MEMBER... |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | CANCELLATION OF MEMBERSHIP |
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I HAVE BEEN TRYING SINCE 2010 TO CANCEL MY FLEXI CLUB MEMBERSHIP.IN FEBRUARY 2011 I WAS INFORMED THAT I COULD NOT CANCEL MY MEMBERSHIP THAT YEAR BECAUSE THE FEES FOR 2011 NEEDED TO BE FULLY PAID. AN ARRANGEMENT WAS MADE WITH THE ACCOUNT DEPARTMENT, I WAS ALSO TOLD THAT IF I WANTED TO CANCEL MY MEMBERSHIP AS WELL AS THE FEES BEEN PAID I HAD TO SEND A LETTER TO THE TRUSTEES REQUESTING CANCELLATION OF MEMBERSHIP. I DID ALL THIS ON THE 10 NOVEMBER 2011 BUT RECEIVED NO RESPONCE. I WAS CONTACTED IN NOVEMBER BY A FLEXI CLUB CONSULTANT AND INFORMED THAT MY 2012 FEES WERE DUE, I INFORMED THEM OF THE CANCELLATION AND WAS TOLD THAT THE TRUSTEES MUST HAVE TURNED DOWN MY REQUEST, BUT TO DATE NO CORRESPONDENCE HAS BEEN RECEIVED FROM THE TRUSTEES. I HAVE PAID 2 AGENCYS TO SELL MY POINT BUT TO NO AVAILE. I HAVE NOW BEEN HANDED OVER TO ITC BUSINESS ADMINISTRATORS. I HAVE DONE ALL THAT WAS REQUESTED BY ME WHAT MORE CAN I DO? DOES THAT MEAN THAT YOU CAN NEVER CANCEL YOUR MEMBERSHIP? |
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| SUPPLIER'S RESPONSE | Flexi Club | Time and Date | 14:36:14 | Wed 1 Feb 12 |
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Hello Honeyone, Kindly be advised that an electronic mail has been sent to you, to address your concern. Kind Regards Cornelia Engelbrecht |
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| UPDATED RESPONSE | Flexi Club | Time and Date | 14:38:03 | Mon 7 May 12 |
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Hello Honeyone, Regrettably we are unable to cancel your Agreement, as your membership does not comply to our Scheme Rule regulations - stipulated by our Constitution. However, you have the option to sell your Points portfolio. In order to assist you in this process, we can provide you with a list of reputable Resale Agents - upon request. Should you require assistance in this regard, please contact our Contact Centre on telephone number 031 717 7662, fax number 031 717 4992, or e-mail address clientcare@clubleisure.co.za. Yours sincerely Flexi Holiday Club |
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