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First National Bank - Customer Feedback and Analysis

Shown below are the statistics for First National Bank based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (1339) 17%
Complaint (6418) 83%
Customer Compliment Complaint
1. 200803664m312
2. Service_pl08
3. careful08
4. bran200335
5. mrss16
Customer Feedback to Supplier Responses (last 12 months): 2410 reports
Chart
Over the moon Over the moon (314) 13%
Quite Impressed Quite Impressed (326) 14%
Indifferent Indifferent (304) 13%
Not Impressed Not Impressed (445) 18%
Utterly Disgusted Utterly Disgusted (1021) 42%
Nature of complaints (last 12 months): 6418 reports - First National Bank
Bad Attitude (481) 7% Bad Attitude
Billing/Accounts (1372) 21% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (178) 3% Breach of Contract
Call Centre!! (451) 7% Call Centre!!
Competitions (7) 0% Competitions
Damaged Goods (15) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (1060) 17% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (512) 8%
Other Other (1889) 29%
Out of Stock Out of Stock (16) 0%
Passing the Buck Passing the Buck (297) 5%
Pricing/Barcodes Pricing/Barcodes (32) 0%
Repairs/Servicing Repairs/Servicing (67) 1%
Spam Spam (23) 0%
Nature of complaints (last 12 months): 25076 reports - Banking Industry Analysis
Bad Attitude (1575) 6% Bad Attitude
Billing/Accounts (4925) 20% Billing/Accounts
Booking Query (27) 0% Booking Query
Breach of Contract (651) 3% Breach of Contract
Call Centre!! (1237) 5% Call Centre!!
Competitions (15) 0% Competitions
Damaged Goods (60) 0% Damaged Goods
Expiry Date (44) 0% Expiry Date
Feedback/Response (3318) 13% Feedback/Response
Chart
Hygiene Hygiene (14) 0%
Late/No Delivery Late/No Delivery (1105) 4%
Other Other (10659) 43%
Out of Stock Out of Stock (28) 0%
Passing the Buck Passing the Buck (872) 3%
Pricing/Barcodes Pricing/Barcodes (104) 0%
Repairs/Servicing Repairs/Servicing (320) 1%
Spam Spam (122) 0%

Please note: All Reports & Stats fall away after 12 months

 
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