First National Bank Compliment
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 14:21 Wed 1 Feb | PERSON RESPONSIBLE | Yabo Mzizi |
| CUSTOMER | Roro123 | View all reports by user |
2
 6
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| NATURE | Great Attitude |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Very helpful |
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I'd like to commend this young lady, she gave me exceptional service in less than 10 minutes she upgraded my account from savings to cheque and explained everything clearly. Wow! I'm delighted. FNB should keep employees like her. |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 16:26:37 | Wed 1 Feb 12 |
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Hello Roro123, Thank you for a wonderful compliment and I am pleased to hear that our Staff are living up to our values. I have passed these kind words to Yabo Mzizi and her Manager to recognise her excellent customer service. Kind Regards Melinda Duvenhage |
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| CUSTOMER'S FEEDBACK | Roro123 | Time and Date | 10:18:57 | Tue 21 Feb 12 |
| Utterly Disgusted: FNB didn't load my beneficiaries and debit orders and I sent them an email on their website. The agent/supervisors that is dealing with the query is insinuating that i'm lying i sent the documents to them on the 9th of Feb and i'm providing proof as well. This Jessica Padayachee doesn't deserve to work in a customer service environment, she has no people skills, none whatsoever. | |||
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