First National Bank Compliment
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Fourways Mall | COUNTRY | South Africa |
| TIME / DATE | 10:21 Thu 26 Jan | PERSON RESPONSIBLE | Nondumisa Mothala |
| CUSTOMER | awiersma | View all reports by user |
4
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| NATURE | Going the Extra Mile |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | Excellent service from FNB at Fourways Mall |
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Yesterday (25/1/12) I had an amazing experinece at FNB Fourway Malls branch. First my compliments to Tinus of ***** department, who phoned me at 07:10 in the orning telling me that most likely a ***** was happening with my credit card. I also noticed the sms of a transaction in Bulgaria. He immediately blocked the card and helped me what to do. 15 minutes later they tried a uge amount to take of my account but now not possible. Tinus fantastic. Then when I tried to get a replacement card it seems that my new identity details had not been loaded. I was sent back in the long line for a service consultant. Strangely enough I had this done in 2008 as that is when I received my new passport. But it wasnt loaded. My old passport I did not have anymore. Then I decided to ask the branch manager what if they again failed to load my passport deails. She, Nondumisa understood the situation, stood up and immeditely took action. She acknowledged that perhaps the update process wasnt saved. Result as that in 10 mintues I had my replacement card, all explained, new details loaded. And ofcourse I asked if I could move towards her branch as this is OUTSTANDING SERVICE Thank you so much. |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 15:26:08 | Thu 26 Jan 12 |
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Hello awiersma, It is always nice to receive this kind of feedback. Thank you for taking the time to provide the feedback. I will ensure that the right people receive your comments. I trust that all future dealings with FNB will be as positive. Kind regards Melinda Duvenhage |
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| CUSTOMER'S FEEDBACK | awiersma | Time and Date | 19:51:55 | Mon 30 Jan 12 |
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Over the Moon:
FNB not only responded via the website, but they also followed up with me personal. FNB shows they really go the extra mile. And their motto Client do count has been taken seriously. Thank you FNB. |
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