First National Bank Complaint

Previous report | Next report

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	Forex	COUNTRY	South Africa
TIME / DATE	15:35 Thu 9 Feb	PERSON RESPONSIBLE	Nicole Pillay
CUSTOMER	KarenV	View all reports by user	3 4
PROBLEM	Taking no responsibili...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 9 Feb
HEADLINE	Taking no responsibility whatsoever
After lodging the previous complaint I was immediately contacted by Aamira who offered me a good rate and an okay commission fee for FNB. I appreciated the fast response and agreed to the rates. When we spoke she said: "The total amount will be this and that", and I doubted that, thought it was most likely too low, but couldn't calculate because my calculator is in my phone. So she deducted the commission and transferred the wrong amount into my account (R723,09 too low). Afterwards I called Forex, and later the normal FNB number, with my reference number for the complaint. Was on the phone for half an hour and again promised several times that she or someone would get back to me. Nothing. Later left a message with all the details via online banking and eventually Nicole Pillay contacted me (via email). She tried to dismiss my claim quickly, eventually by saying that I misunderstood Aamira. I am sure that I double checked the rate when I spoke to Aamira and that Nicole will have heard that when she listened to the call. If not I would NOT have accepted the rate. Eventually I'm worse off. If I'd known this I would never have accepted the rate, and would have had the money sent back! Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	10:30:38 \| Fri 10 Feb 12
Hello KarenV, Thank you for your comments. I have escalated your comments and have asked that this matter be addressed. Kind regards Mpumi Ncube
CUSTOMER'S FEEDBACK	KarenV	Time and Date	21:05:48 \| Wed 15 Feb 12
Utterly Disgusted: I don't think FNB even took me seriously... If I can find a better bank in SA FNB, you'll immediately lose me as a customer. And if not you can just be sure that I'll never have money from overseas transferred into my account via you and let you ***** so much of it... I was a happy customer, and you just lost someone that did a lot of free advertising for you...