First National Bank Complaint
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Westgate Shopping centre | COUNTRY | South Africa |
| TIME / DATE | 10:06 Thu 9 Feb | PERSON RESPONSIBLE | Who cares? they DON"T!! |
| CUSTOMER | DonavanKelly | View all reports by user |
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5
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| PROBLEM | False Advertising |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Switch to FNB? |
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I bank with "Steve" and after hearing the FNB adverts, I was convinced FNB was the better bank. DO NOT believe the adds people! They will NOT transfer your debit orders free of charge, nor will they contact you back! Everything in those adds are fiction! Why would I fight just to swap banks? If this is the service non-FNB customers get,(surely they would treat us better because they want our business?) can you imagine the lack of service you will receive if you were an FNB client? No wonder "Steve" charges more. You get what you pay for. At least my bank will listen to me before they read out of a book what to say to customers. |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 08:24:16 | Fri 10 Feb 12 |
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Hello DonavanKelly, Thank you for taking the time to express your concerns. Your complaint was referred to Branch Banking for investigation and resolution. The complaint reference is 138334 Kind Regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | DonavanKelly | Time and Date | 16:29:55 | Mon 20 Feb 12 |
| Utterly Disgusted: 10 days, and still no contact! Hey Steve! Your bank aint so bad after all! | |||
Relevant content (Last 5 false advertising Problems)
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