First National Bank Complaint
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Rivonia | COUNTRY | South Africa |
| TIME / DATE | 14:48 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | epic | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | No updates on cheque card ***** investigation... |
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It's been a week since they stole a large amount of money out of my cheque account via a ********** cheque card. Yet I don't have a case number and no effort has been put in to update me on where the investigation stands. However I have not a single sent in my bank account to live, pay debt or get to work. Every time I have phoned the ***** hotline the same response is given to me: You will receive a sms either to day or tomorrow. Needless to say tomorrow come and go and still nothing!!!!!! Bills are piling up and my petrol is running out and all I want to know is where are they regarding the investigation so I can crisis manage and plan to get through this month. |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 10:02:30 | Fri 10 Feb 12 |
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Hello epic, Thank you for taking the time to express your concerns. Your complaint was referred to Debit Card Fraud for investigation and resolution. The complaint reference is 138232 Kind Regards Mpumi Ncube |
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