First National Bank Complaint
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Home loans | COUNTRY | South Africa |
| TIME / DATE | 10:54 Thu 9 Feb | PERSON RESPONSIBLE | Audrey von Molendorff |
| CUSTOMER | bella90 | View all reports by user |
 2
3
|
| PROBLEM | Feedback / Response |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Looks like I'm changing banks |
||
| As I am an existing client I personally approached FNB to apply for a new home loan. Audrey von Molendorff from your home loans department contacted me. Everything was progressing positively until the assessors were sent out to do the valuation. The house did have structural damage, which was repaired by an engineer.I immediately sent Audrey a copy of the engineers report and certificate. According to your assessors the certificate and report was out-dated even though it was done only 7 months ago. In the meantime I sent an independent engineer to the property and supplied FNB with his report (confirming that the property was structurally sound) on Friday 3rd. According to Audrey the decision **** with the assessors and to date they still haven't responded based on the reports sent to them. I have explained to Audrey that I have received bond grants from ABSA and Standard bank and I am under pressure to accept or decline the offers. I am not prepared to decline the offers unless I have a written quote from FNB. Audrey has expressed that she understands my predicament but will not commit to resolving the issue. I will transfer ALL my accounts to whichever bank holds my bond. | |||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 08:34:29 | Fri 10 Feb 12 |
|
Hello bella90, Thank you for taking the time to express your concerns. Your complaint was referred to Homeloans for investigation and resolution. The complaint reference is 138342 Kind Regards Mpumi Ncube |
|||
| CUSTOMER'S FEEDBACK | bella90 | Time and Date | 08:30:27 | Tue 14 Feb 12 |
| Not Impressed: My application was still pending by Friday, due to the assessors, so I had no choice but to accept ABSA's bond grant. I will be transferring my credit card, garage card and current account in the next few months. | |||
Relevant content (Last 5 Feedback / Response Problems)
 |
|||
 |
|||
|
|
|||
 |
|||
|
|
Facebook Application
