First National Bank Complaint

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	traderoute mall	COUNTRY	South Africa
TIME / DATE	09:37 Thu 9 Feb	PERSON RESPONSIBLE	FNB STAFF
CUSTOMER	dheran	View all reports by user	3 13
PROBLEM	Putrid service	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 9 Feb
HEADLINE	I am extremely disappointed with fnbs service
on the 1st of Jan i gave notice for money to be released from a 32 day account. Today is 33 days and the money has not been released. I spoke to the lenasia branch who advised that the consultant entered the date incorrectly and instead of notice been given on the 07/01, notice was to be given on the 01/07. HOW INCOMPETENT IS THIS? I was referred to the branch manager at trade route who has a "laxadazy"attitude. I am so glad that after this i WILL NOT be dealing with fnb. Before anybody chooses FNB, ask yourself,CAN FNB HELP ME. PUTRID SERVICE! Your slogan should really be WE CANT HELP YOU and we will screw up your account Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	15:58:49 \| Thu 9 Feb 12
Hello dheran, Thank you for taking the time to express your concerns. Your complaint was referred to Branch Banking for investigation and resolution. The complaint reference is 138280 Kind Regards Mpumi Ncube