First National Bank Complaint

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	The Rose	COUNTRY	South Africa
TIME / DATE	11:04 Sat 4 Feb	PERSON RESPONSIBLE	Annelene Pillai
CUSTOMER	RitavdL	View all reports by user	0 1
PROBLEM	INCOMPETENCE AND BAD S...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 4 Feb
HEADLINE	How can we help you (NOT)
On Friday the 3rd of February 2012 at 16:20 I went to the ATM to withdraw my pension money. No money came out of the ATM and I received my ATM receipt and the machine showed OUT OF SERVICE, I did not receive my cash that I withdrew. On Saturday 4 February I went into the branch to resolve this matter. I was told to see the manageress Annelene Pillai. Now first of all if she was a manageress she would have gone out of her way to help me but all she said was that this is the procedure to fill out a form and wait unitl the following Monday. As a pensioner I cannot wait for a Monday or Tuesday or next week or a year until FNB sorts out their mistake. It is my money and it was the ATM's fault. I sure hope that Annelene and her attitude will show how helpful FNB really is. I demand that this problem gets sorted out ASAP. Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	12:58:22 \| Mon 6 Feb 12
Hello RitavdL, Thank you for taking the time to express your concerns. Your complaint has been escalated to the relevant department who will be contacting you with feedback. The complaint reference is 137123. Kind Regards Melinda Duvenhage