First National Bank Complaint

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	Johannesburg	COUNTRY	South Africa
TIME / DATE	17:20 Thu 9 Feb	PERSON RESPONSIBLE
CUSTOMER	deonaspeling	View all reports by user	0 1
PROBLEM	Lost of Title Deeds	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 9 Feb
HEADLINE	How can a responsible bank lost Vaulable document
I am involved in a property transaction of stand 1254 Glen Erasmia Ext 21 Kempton Park. a Bond was registered in favour of FNB and the orriginal Title Deed was sent to and received by FNB. This property is sold and during the registration process it was found THAT FNB LOST THIS PROPERTY'S TITLE DEED.My question now is who will be responsible for the cost of the process to get a new Title Deed? Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	11:59:53 \| Fri 10 Feb 12
Hello deonaspeling, Thank you for taking the time to express your concerns. Your complaint was referred to Homeloans for investigation and resolution. The complaint reference is 138449 Kind Regards Mpumi Ncube
CUSTOMER'S FEEDBACK	deonaspeling	Time and Date	15:40:55 \| Tue 14 Feb 12
Not Impressed: As a third party in this transaction FNB feels not to give any answers to me. No matter if both my clients (buyer and seller) looses money with the delay of the lost TITLE DEED. It seems to me it is OK to misplace or lost such surity documents. I think it is important that owners with bonds with FNB are to be warned against this attitude of FNB.