First National Bank Complaint
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Three Rivers | COUNTRY | South Africa |
| TIME / DATE | 16:38 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | walter13 | View all reports by user |
 0
2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | FNB stil not what they advertise |
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So they (FNB) first send me an sms saying they will be contacting me and I wait. Eventually there phones a person me BUT he phones on behalf of FNB. They can not even phone them self. FNB say that they are so GREAT, until you have opened your account with them an then you are just another number and that is it. I still do not know why they phoned me because if they could or do not want to help me the first time around what can they offer that is going to make them so great the second time. If it was not for the bank that helped me my child would have sit at home instead of learning further to better herself in life. AND this bank have done it within a week where after a week and a long time spending at the bank my own bank(FNB) told me sorry they do not recognise the institution where my child wanted to study and they area high risk. So before making other banking groups looking bad they(FNB) needs to sweep before there own door. |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 11:27:30 | Fri 10 Feb 12 |
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Hello walter13, Thank you for your comments. I have escalated your comments and have asked that this matter be addressed urgently. Kind regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | walter13 | Time and Date | 08:49:42 | Tue 14 Feb 12 |
| Utterly Disgusted: I was contacted andtold that they need to resolve this matter, then i was asked a lot of questions wish if it was direct from FNB they should have had all the info. Then i was told that i must get the info and phone the guy back.I have phoned this person numerious times and no answer and that after i have been told that the number is his direct line wish is (011)3523464.So I am no further than the first time around and always it is just promises. they must actually make an ad about it also. | |||
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