First National Bank Conversion

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	On line banking	COUNTRY	South Africa
TIME / DATE	16:10 Thu 9 Feb	PERSON RESPONSIBLE
CUSTOMER	cat66	View all reports by user	3 2
PROBLEM	No response to on line...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 7 Feb
HEADLINE	FNB not responding to 'contact us' on line
FNB on line banking has a 'contact us' selection, and since my phone is down I submitted my query via the on line 'contact us' but received no reply from them. This is not the first time this has happened, they never seem to reply so you have to phone them. My complaint is why have a 'contact us' facility if no one ever replies to any query submitted this way Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	10:45:52 \| Fri 10 Feb 12
Hello cat66, Thank you for taking the time to express your concerns. I have escalated the matter above to the relevant department to urgently address. Complaint reference : 138407 Kind Regards Mpumi Ncube
CUSTOMER'S FEEDBACK	cat66	Time and Date	10:40:46 \| Wed 15 Feb 12
Quite Impressed: As always, FNB responds well when I lodge this sort of complaint. A lady from FNB phoned me Saturday morning although I was at gym, and had difficulty hearing her for a while, but that is not FNBs problem. My problem is not that FNB does not answer queries, their phone support is very good, the problem is that when a query is submitted on line via the 'contact us' no one ever seems to reply. in any way,