First National Bank Complaint
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | All | COUNTRY | South Africa |
| TIME / DATE | 13:36 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | mrsdumont | View all reports by user |
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1
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | BEWARE THE EBUCKS BLACKHOLE |
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Be careful when moving or opening your account with FNB. I opened a First National Bank account on the 11 July 2011 and I was informed that I could earn eBucks - but when I looked at my statement I was billed R57.00 per month for 7 years - they say this is dormancy fees. I queried this for about a month - via email - and not getting anywhere I went into FNB and spoke to a consultant - who phone the eBucks office and they informed her that I was earning eBucks on my MTN account in 2004 - which I had no knowledge of - they also informed her that they are no longer partners with MTN and therefore I have not been earning eBucks since 2004,. Now that I have a FNB account - they have deducted 7 years of dormancy fees - and they say they can do nothing about it. This is unfair and I feel like I have been robbed. I personally think that they should only be deducting - if necessary from the time that I opened my FNB account. |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 08:47:36 | Fri 10 Feb 12 |
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Hello mrsdumont, Thank you for taking the time to express your concerns. Your complaint was referred to eBucks for investigation and resolution. The complaint reference is 138354 Kind Regards Mpumi Ncube |
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