First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 11:38 Mon 16 Jan | PERSON RESPONSIBLE | ???? |
| CUSTOMER | F123456789 | View all reports by user |
 2
 1
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Mon 16 Jan | ||
| HEADLINE | What happened to debit orders in November 2011? |
||
|
I have a debit order for a home-loan which automatically goes of our joint One-Account each month. In November this debit order did not run despite funding being available. It did not bounce. I have had no notification from either FNB One-Account or FNB Homeloans that this debit order did not go through and I did not notice since I did not scrutinize the account. This morning when I needed to make a payment arrangement with FNB Homeloans I discovered that my account is in arrears by 1 Installment. I am grateful that the lady I spoke to could still assist me with the arrangement, but I am concerned that the debit order did not run. This is potentially a huge problem since I could end up with a bad credit rating and I could be penalized when I need to make special arrangements. I try to keep my account healthy and in good order since I earn commission and income is sometimes irregular. Hence, I sometimes need to make special arrangements and if this kind of thing happens it could affect me very negatively. I would like an explanation for why this debit order did not run and I would like to make an arrangement to catch up the arrears amount since it was not my fault. |
|||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 13:52:16 | Wed 18 Jan 12 |
|
Hello F123456789, Thank you for taking the time to express your concerns. Your complaint has been escalated to the relevant department who will be contacting you with feedback. The complaint reference is 133431. Kind Regards Melinda Duvenhage |
|||
| CUSTOMER'S FEEDBACK | F123456789 | Time and Date | 14:25:12 | Tue 24 Jan 12 |
|
Quite Impressed:
After an initial rocky start, the problem was sorted out. The bank did not get it right straight away, but the gent who called me was willing to listen and he did sort my problem. I am still not over the moon with FNB, but Christo Lambinon is tops. He seems to have a good grasp of the meaning of Customer Service and FNB would do well to employ more people like him. |
|||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
