First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Student Loans | COUNTRY | South Africa |
| TIME / DATE | 16:57 Mon 9 Jan | PERSON RESPONSIBLE | Alfred Skhosana |
| CUSTOMER | jameyc | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | Unwilling to help |
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I Have been trying to obtain a student loan through FNB since December 2011! I have been back and forth from the Morningview branch on South street in Sandton and all they tell me is to contact the Loans department! I recently received and sms confirming the approval of the application and that FNB will start to debit my account with the interest amount that i should pay! This sms was received on friday the 6th of Jan at 8:27 am! then i received a follow up sms from the same number saying that my application was unsuccessful at 7:02 pm! I went into the Northmead branch where they couldn't explain it and said that there was a system error and that the loans department would reprocess the loan and that i should not have to worry! I called the loans department and spoke to Alfred Skhosana, whose attitude was why the **** should he care! Is there anyone at FNB without any attitudes? |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 15:29:17 | Tue 10 Jan 12 |
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Hello jameyc, Thank you for taking the time to express your concerns. I have escalated your comments to FNB Student Loans to investigate and they will provide feedback. The complaint reference is 132240 Kind regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | jameyc | Time and Date | 16:14:01 | Mon 16 Jan 12 |
| Over the Moon: So there was a problem, but it was sorted out within 24 hours! | |||
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