First National Bank Conversion

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	Head Office	COUNTRY	South Africa
TIME / DATE	10:09 Mon 30 Jan	PERSON RESPONSIBLE
CUSTOMER	MarkLip	View all reports by user	1 0
PROBLEM	No response received	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 30 Jan
HEADLINE	Response not received to inquiry made
All I can say is HOW DISSAPOINTED I am with the 'service' I have (NOT) received from FNB. I sent through my 1st mail on 1st December 2011 as I bought into their radio campaign about being a superior bank to deal and wanted to find out about moving my business account to FNB. I am yet to get a reply. I sent through a follow up email on 26 January 2012 requesting someone to contact me on - and still no one from FNB has made contact!! Based on their extensive radio advertising campaign about trying to get people to convert to their bank - this service is way below par. Extremely dissapointed Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	15:38:33 \| Mon 30 Jan 12
Hello MarkLip, Thank you for taking the time to express your concerns. Your complaint has been escalated to the relevant department who will be contacting you with feedback. The complaint reference is 135698. Kind Regards Melinda Duvenhage
CUSTOMER'S FEEDBACK	MarkLip	Time and Date	15:05:41 \| Thu 2 Feb 12
Quite Impressed: I received a response the same day and a call the day after. I have since been contacted by a branch near me and have set up a meeting