First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Protea gardens mall | COUNTRY | South Africa |
| TIME / DATE | 08:42 Thu 19 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Titazet | View all reports by user |
 1
 0
|
| PROBLEM | Feedback / Response |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Poor service |
||
| When I opened an account in September I was told that I qualify for a credit card,an application was processed and I was told to wait eight working days for a response. After two months of silence I went back and was told that I have to bring my payslip and they will make a new application.In December when I brought my payslip I was then told that there was no need for me to bring it as they were busy processing my application,this time I was advised of three weeks waiting period, it has passed, still no response. FNB how can we help you? | |||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 14:15:16 | Fri 20 Jan 12 |
|
Hello Titazet, Thank you for taking the time to bring this to our attention. I have escalated this matter to FNB Card to be investigated. Your complaint ref number is: 133881 Kind regards Mpumi Ncube |
|||
| CUSTOMER'S FEEDBACK | Titazet | Time and Date | 19:41:20 | Wed 25 Jan 12 |
| Quite Impressed: Thank you FNB for your immediate response to my complaint, I am happy about the outcomes and would like to thank the consultant who called me for his patience and great customer service skills. | |||
Relevant content (Last 5 Feedback / Response Problems)
 |
|||
 |
|||
|
|
|||
 |
|||
|
|
Facebook Application
