First National Bank Conversion
First National Bank |
Banking | ||
| BRANCH / AREA | Craighall | COUNTRY | South Africa |
| TIME / DATE | 10:47 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | jamesbp | View all reports by user |
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| PROBLEM | Got it wrong |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Please fix my account... |
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Gosh... FNB must love me that they want to hear from me again. When my account was changed without my knowledge from a SILVER to a GOLD cheque account, I asked for it to be restored: http://www.hellopeter.com/first-national-bank/complaints/account-upgraded-without-my-knowledge-709861 It was then put to a SMART cheque account My word... I didn't realise it was such a complex process. Anyway, please make my account a SILVER cheque account as it once was. Any fees incured by me by FNB's mistake are to be reimbursed to me please. FNB Ref number: 131753 |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 14:39:24 | Thu 19 Jan 12 |
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Hello jamesbp, Thank you for your posting. I have escalated your comments and have asked that this matter be addressed urgently. Kind regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | jamesbp | Time and Date | 09:08:55 | Mon 23 Jan 12 |
| Quite Impressed: My account has been fixed and the problem was explained to me. | |||
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