First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 14:20 Tue 10 Jan | PERSON RESPONSIBLE | FNB |
| CUSTOMER | marlinw | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | Opened new account for Tablet offer, but no Tablet |
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| I opened an account with FNB on the 9th of December 2011. Did the whole salary and debit switching procedure. Placed order for a tablet. On the 9th of January 2012 I contacted FNB to find out when delivery was taking place. They confirmed that everything was in order and that I should contact UTI for delivery today (10/01/2012) if they don't contact me. I called UTI and they confirmed I'm not on their system for delivery. Contacted FNB again. The lady informed me that there was a problem on my account and she has to take it up with her administrator. She would call me back. This was 9:00 this morning. I don't know what the problem is but really don't feel like contacting FNB AGAIN and being placed on hold AGAIN or being transferred to someone else AGAIN. Please contact me with a delivery date !!! | |||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 14:04:07 | Wed 11 Jan 12 |
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Hello marlinw, Thank you for taking the time to express your concerns. I have escalated the matter above to the relevant department to urgently address. Complaint reference : 132440 Kind Regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | marlinw | Time and Date | 09:33:35 | Thu 2 Feb 12 |
| Quite Impressed: So, after all the complaining I received my Tablet. Why does one have to complain before receiving good service? | |||
Relevant content (Last 5 Late / No Delivery Problems)
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