First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Online | COUNTRY | South Africa |
| TIME / DATE | 10:07 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | elnavann | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Online call centre only aimed at resetting passwor |
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This weekend (21/22 January) I was unable to access certain functionalities on my online banking. On Monday I wanted to enquire about this to find out whether this was a problem with my account or a general problem. I phoned the 087 575 000 Call Centre number. The option for online assistance was restricted to password resetting, referring one back to the website. Should I want assistance from an operator, I would have to pay R50 (presumably for resetting the password). 1. FNB should put a message on their home page if there are problems with online banking. I have much pleasure with FNB online banking and understand the need for upgrades, etc. I just want to know when and for how long. 2. Surely problems with online banking is not restricted to password changes? Thanks |
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| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 12:37:32 | Mon 23 Jan 12 |
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Hello elnavann, Thank you for taking the time to express your concerns. Your complaint was referred to Online Banking for investigation and resolution. The complaint reference is 134186 Kind Regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | elnavann | Time and Date | 16:54:23 | Wed 25 Jan 12 |
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Quite Impressed:
Hi FNB phoned me the afternoon of 23 January. They explained that they do have some problems with their online website but assisted me with a solution. I am impressed by the prompt response but still think that they should put a notice on the home page in regard to the specific problem, which relates to specific browser functionality. |
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(( • )) Supplier's response |
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