First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Merchant Services | COUNTRY | South Africa |
| TIME / DATE | 23:55 Sun 29 Jan | PERSON RESPONSIBLE | Ebrahim Halim |
| CUSTOMER | bige1946 | View all reports by user |
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 5
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | Not honouring commitment |
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| I am busy negotiating with FNB Merchant Services for the introduction of their Speedpoint facilities into my 2 shops. I have been dealing with Ebrahim Halim. When he called on me and gave me all the relevant information I duly signed a contract with him and asked him to please email me a copy of the agreement for my own records. This has not been done. I spoke to him on Friday 27th January 2012 again for the third time and he promised it would be done on Friday. Needless to say nothing has been received. I get the impression that for some reason that he is trying to avoid giving me a copy of this agreement. | |||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 13:18:34 | Mon 30 Jan 12 |
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Hello bige1946, Thank you for taking the time to express your concerns. Your complaint has been escalated to the relevant department who will be contacting you with feedback. The complaint reference is 135624. Kind Regards Melinda Duvenhage |
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| CUSTOMER'S FEEDBACK | bige1946 | Time and Date | 19:49:17 | Wed 1 Feb 12 |
| Quite Impressed: Problem rectified. Ebrahim called to see me today and apologised for his poor service and i agreed to start all over again and he promised me top quality service and gave me a better deal. | |||
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