First National Bank Conversion

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	Heathway Centre + Fairla...	COUNTRY	South Africa
TIME / DATE	10:17 Tue 31 Jan	PERSON RESPONSIBLE
CUSTOMER	booh12469	View all reports by user	2 0
PROBLEM	no paper in ATM's to g...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 31 Jan
HEADLINE	no paper in ATM's to get statements printed
On Sunday 29 Jan and Tuesday 31 Jan I respectivelywithdrew cash at the Heathway Centre and Fairland (next to Spar, Smit Street, Fairlands) FNB ATMS . On both occasions the ATM's had no paper loaded to print statements or acknowledgement of withdrawls/ slips. Unfortunately it is not a rare occurrence at these ATM's: in the past year I recal it having happened at least 5 times - it is just not good enough to see the "Sorry but we are unable to print your slip" message flashed on the screen every time - surely regular maintenance/ servicing of these machines can be done?! Very frustrating indeed. This has also happened at the Worldwear Centre FNB ATM. Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	13:15:38 \| Tue 31 Jan 12
Hello booh12469, Thank you for taking the time to express your concerns. Your complaint has been escalated to the relevant department who will be contacting you with feedback. The complaint reference is 135927. Kind Regards Melinda Duvenhage
CUSTOMER'S FEEDBACK	booh12469	Time and Date	16:17:44 \| Fri 3 Feb 12
Quite Impressed: FNB, notified me by sms that they confirmed receipt of my complaint on the same day I posted it here; and then -by way of Paul - "'the custodian for ATM's in the area" - phoned me 3 days after my complaint and notified me that he would personally ensure that sufficient paper would in future be loaded in said ATM's. Thank you for your positive attention to my complaint.