First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Homeloans | COUNTRY | South Africa |
| TIME / DATE | 14:15 Tue 24 Jan | PERSON RESPONSIBLE | Kubeshni Pillay |
| CUSTOMER | dupjacqu | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Mon 12 Dec | ||
| HEADLINE | I'll rather deal with Home Affairs than FNB |
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| We have been struggling for 2 months now to get money we have paid extra in our home loan from FNB, this is in a separate prepaid account from the actual bond. FNB has the ability to loose documents, or just receive half a pdf document emailed, I had to send bank statement 3 times to FNB, being told over the phone they received it, and when enquiring progress only to be told the bank statements are missing. Having to sign application forms 3 times, first time instructed to do so incorrectly, second time they only received half the pdf document I emailed them, and the third time to resign everything with 3 signatory details squashed onto a document that only caters for 2 signatories. And the only time I find out about any problems is when I phone for an update, being transferred from one department to another, each call lasting well over 30min whereby 15min is spent listening to elevator music. I'm not applying for a loan, I'm only trying to get my money out of your account, how hard can that be. I will rather go sit in a queue at home affairs, than what I have to deal with FNB home loans again. Last person I dealt with was Pearl Jacobs, whom I am unable to get an answer from now. | |||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 15:20:13 | Tue 24 Jan 12 |
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Hello dupjacqu, Thank you for bringing this matter to our attention. I have escalated your comments to our Homeloans department to address urgently. Your ref number is 134545. Kind Regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | dupjacqu | Time and Date | 07:35:54 | Tue 31 Jan 12 |
| Quite Impressed: The matter was resolved within 4 days of posting on hello Peter, it is just sad that you have to go to this extend to receive service levels that should be standard. | |||
Relevant content (Last 5 Late / No Delivery Problems)
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