First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Pritchard Street | COUNTRY | South Africa |
| TIME / DATE | 14:42 Wed 18 Jan | PERSON RESPONSIBLE | Nomsa Card and collec... |
| CUSTOMER | timt | View all reports by user |
 4
 2
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | FNB staff no nothing about customer service |
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| The treatment I got from FNB Pritchard street in JHB today-was horrible. My cheque card has expired and I received an SMS notifying me that my new is available in Pretoria [my branch]. I now work in JHB and PTA is too far for me. Best thing is to have it delivered in JHB. So I went to the nearest FNB branch which is Pritchard to see if they can deliver the card there instead. Got there-went straight to the collection desk, where Nomsa was. She did not even greet me. Anyway, I processed to explain my situation. Before I could even finish Nomsa said "no it won't be possible". "Go to your branch, we don't transfer bank cards". I asked to speak to a manager or a person that is willing to help me. I had to wait for over 15min until I got assisted by a gentleman. I explained everything to him and he immediately said, "okay we can assist you with that". He approached Nomsa with a solution, she responded by saying "I already told her that it's not possible". After a small argument a card was printed. Nomsa then said, "I have charged you R 60.00 in error for the card". I don't even think that the money was reversed. Nomsa must realise that useless people like me pay her salary. im so angry | |||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 13:00:04 | Fri 20 Jan 12 |
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Hello timt, Thank you for taking the time to express your concerns. Your complaint was referred to Branch Banking for investigation and resolution. The complaint reference is 7249225239 Kind Regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | timt | Time and Date | 07:44:19 | Mon 23 Jan 12 |
| Indifferent: Expected the matter to be resolved by now. | |||
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