First National Bank Conversion

SUPPLIER	First National Bank	INDUSTRY	Banking
BRANCH / AREA	SANDTON	COUNTRY	South Africa
TIME / DATE	13:03 Tue 31 Jan	PERSON RESPONSIBLE	CARD DIVISION
CUSTOMER	irish	View all reports by user	2 3
PROBLEM	OFFLINE BECAUSE OF NO ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 28 Jan
HEADLINE	FNB- HOW CAN WE HELP YOU?
By upgrading your systems please! Three times (I'm persistent) on 28 Jan (Saturday morning), just after 11.30, in Fourways Mall, my FNB gold card was declined shortly after swiping. However, the transactions were acknowledged on my cell phone. A competent lady at Dis-Chem informed me that this was SOP for FNB at month end and assured me that a message confirming a reversal of payment would eventually come through. Not good enough FNB! This is embarrassing - and what happens to those who do not have a second c/c or debit card? Also, are you going to reverse the interest payment these transactions have attracted? For a large corporation you're certainly a tad mean with your on-line capacty. Add a new First National Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	First National Bank	Time and Date	13:49:28 \| Tue 31 Jan 12
Hello irish, Thank you for taking the time to express your concerns. Your complaint has been escalated to the relevant department who will be contacting you with feedback. The complaint reference is 135953 Kind Regards Melinda Duvenhage
CUSTOMER'S FEEDBACK	irish	Time and Date	08:58:18 \| Fri 3 Feb 12
Quite Impressed: FNB Card Division did actually call back - althoug their explanation that they had had a slight problem was a slight bending of the truth - they have month end capacity problems that need to be resolved. However, kudos for handling it well.