First National Bank Conversion
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Newlands, CapeTown | COUNTRY | South Africa |
| TIME / DATE | 23:46 Mon 23 Jan | PERSON RESPONSIBLE | FNB Trust Services |
| CUSTOMER | Getitright | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Deceased estate: 4 months, no progress no replies |
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| We dropped off all the requested documentation i.r.o. a deceased family member on 22/09/2011 but have had zero contact from FNB Trust Services, the estate executors, since then. Our file was subsequently outsourced to their Port Elizabeth office. Phone calls and emails to that office are, however, completely ignored. A valuation of property has yet to be done. The only visible "progress" was a payment on 09/01/2012 of R289, which we assume to be the annual card charges, from the Smart Account to the Credit Card Account (which had a zero balance outstanding) of the deceased. Surely the estate should not be paying this fee? Even the Telkom telephone line had not been cancelled yet despite us offering to do so last September. That's another bill that the estate cannot be expected to pay! (I, myself, have now notified Telkom to prevent further accumulation of line rental bills.) I am certain that I could do the job better than FNB Trust Services have done so far. | |||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 08:32:23 | Tue 24 Jan 12 |
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Hello Getitright, Thank you for taking the time to express your concerns. I have escalated the matter above to the relevant department to urgently address. Complaint reference : 134342 Kind Regards Mpumi Ncube |
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| CUSTOMER'S FEEDBACK | Getitright | Time and Date | 09:31:11 | Fri 27 Jan 12 |
| Quite Impressed: I was contacted by FNB the very next day after my Hellopeter report. No apologies were made for not replying to my voicemails and emails at all. They have now informed me on all progress and arranged for the valuator to visit the property a day later. Let's hope the momentum continues! | |||
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