First For Women Insuranc... Compliment
 SUPPLIER |
First For Women Ins... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Head office | COUNTRY | South Africa |
| TIME / DATE | 09:53 Mon 6 Feb | PERSON RESPONSIBLE | Robyn Farrell |
| CUSTOMER | Spider | View all reports by user |
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 10
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 3 Jan | ||
| HEADLINE | They take complaints seriously |
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Last week I received a letter from First for Woman, signed by Ms Farrell dated 24 Jan 2012 telling me that if I did not do something by 7 Nov 2011 then my premiums would increase. I was very incensed but I thought I would try and get hold of Ms Farrell myself. Not only did Ms Farrell return my call, she took it seriously and was very concerned with the issued raised. For once, I did not feel like just a number but rather a client that was cared about. Go First for Woman go. |
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| SUPPLIER'S RESPONSE | First For Women Insuranc... | Time and Date | 16:23:03 | Mon 6 Feb 12 |
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Hello Spider, Thank you for taking the time to comment on the service you received. We are so pleased that this matter was resolved to your satisfaction. Your feedback as a valued customer is truly appreciated. Have a great day! Robyn Farrell |
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| CUSTOMER'S FEEDBACK | Spider | Time and Date | 11:59:54 | Tue 10 Apr 12 |
| Over the Moon: Great service | |||
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22:59:01 Wed 23 May 12
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