First For Women Insuranc... Compliment
 SUPPLIER |
First For Women Ins... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 14:55 Mon 6 Feb | PERSON RESPONSIBLE | Mulisa Ramazhamba and... |
| CUSTOMER | Janinepl | View all reports by user |
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| NATURE | Service excellence |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Letter of Appreciation |
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I've been with FIRST FOR WOMEN for the past 4 years and I've recently purchased a new vehicle which I insured at another insurance company. So Today I decided to add the new vehicle to my current FIRST FOR WOMEN policy and thought that I would pay an exorbitant premium for both our vehicles and our home contents. I then got to speak to Rachel who simply eased my mind with her kindness and she discounted my premium. I later received a call from Mulisa Ramazhamba, who's been trying to get hold of me all day and I am so glad that she kept on trying and eventually got hold of me or else I wouldn't have been blown away with a further discounted premium. If ever I have had any doubts about Insurance, I can now confidently say that all those doubts are history. I wish to thank these ladies for going over and above their call of duty and doing so much more than what was expected of them. Thank you, Mulisa Ramazhamba and Rachel for the excellent manner in which you treated me as a client. You are the perfect ambassadors for your organization. Yours Sincerely, Janine Leith |
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| SUPPLIER'S RESPONSE | First For Women Insuranc... | Time and Date | 11:17:55 | Tue 7 Feb 12 |
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Hello Janinepl, Thank you for taking the time to comment on the service received from both Mulisa and Rachel! This is such a wonderful compliment and we are truly delighted to learn how professionally and efficiently you were assisted by both Mulisa and Rachel! Your continued loyalty is appreciated and we will ensure that your gratitude is conveyed to Mulisa and Rachel! Have a great day! Kind Regards, Robyn Farrell |
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