First For Women Insuranc... Conversion
 SUPPLIER |
First For Women Ins... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Callcentre | COUNTRY | South Africa |
| TIME / DATE | 07:41 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | mishyzn | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | INCORRECT DEBT DATE!!!! |
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Good day I contacted 1st for women to take a Policy in January 2012. I was very happy with the consultant and with the premium i was required to pay. I informed the consultant to please debit from the 26/02/2012. This morning 02/02/2012 I get sms to confirm that 1st for women has debited my account!!!!! Firstly I did not take my car to PG GLASS yet for inspection abd Secondly I SAID 26 OF EACH MONTH TO DEBIT ME. I have received my policy letter that confirmed the first debit will go off on the 26/02/2012. I want a call immediatly from a supervior, my email address : [Email Removed] I want them to listen to my recored call with the selling agent to confirm the date. I WANT MY MONEY BACK INTO MY ACCOUNT IMMEDIATLY AND START DEBITING ME ON THE CORRECT DATE!!! I ALSO WANT THE PROCUDURE TO CANCEL MY POLICY THIS IS UNEHTICAL !!!. 1ST for women has taken money that I needed for other matter instead of debiting on the correct date. I am IRATE an want this matter resolved. I am very dissapointed. |
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| SUPPLIER'S RESPONSE | First For Women Insuranc... | Time and Date | 09:56:24 | Fri 3 Feb 12 |
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Hello mishyzn, Thank you for your comments. We have noted the concerns which you have raised and are investigating this matter. One of our Liaison Officers will provide you with feedback in this regard shortly. Kind Regards, Robyn Farrell |
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| CUSTOMER'S FEEDBACK | mishyzn | Time and Date | 14:05:07 | Mon 6 Feb 12 |
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Over the Moon:
I have received wonderful service from 1st for women, Tricia Bridge has contacted me within minutes of receiving my complaint. I received feedback and calls of appologies, my refund is currently in progress. Thank you for such wonderful customer service. Thank you Tricia Bridge for assisting me, I really appreciate this. |
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