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Fastway Couriers (South Africa) - Customer Feedback and Analysis

Shown below are the statistics for Fastway Couriers (South Africa) based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (34) 27%
Complaint (91) 73%
Customer Compliment Complaint
1. golfnut112
2. GemL8911
3. cnwileman11
4. hawk78602
5. Naren02
Customer Feedback to Supplier Responses (last 12 months): 25 reports
Chart
 Over the moon Over the moon (4) 16%
Quite Impressed Quite Impressed (8) 32%
Indifferent Indifferent (2) 8%
Not Impressed Not Impressed (2) 8%
Utterly Disgusted Utterly Disgusted (9) 36%
Nature of complaints (last 12 months): 91 reports - Fastway Couriers (South Africa)
Bad Attitude (6) 7% Bad Attitude
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (1) 1% Damaged Goods
Feedback/Response (7) 8% Feedback/Response
Late/No Delivery (52) 57% Late/No Delivery
Other (21) 23% Other
Passing the Buck (2) 2% Passing the Buck
Chart
Nature of complaints (last 12 months): 1496 reports - Courier Industry Analysis
Bad Attitude (96) 6% Bad Attitude
Billing/Accounts (41) 3% Billing/Accounts
Booking Query (8) 1% Booking Query
Breach of Contract (33) 2% Breach of Contract
Call Centre!! (50) 3% Call Centre!!
Damaged Goods (28) 2% Damaged Goods
Feedback/Response (87) 6% Feedback/Response
Late/No Delivery (573) 38% Late/No Delivery
Other (525) 35% Other
Chart
 Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (35) 2%
Pricing/Barcodes Pricing/Barcodes (7) 0%
Repairs/Servicing Repairs/Servicing (8) 1%
Spam Spam (4) 0%
Back

Please note: All Reports & Stats fall away after 12 months

 
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