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eXpansys South Africa - Customer Feedback and Analysis

Shown below are the statistics for eXpansys South Africa based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (10) 26%
Complaint (28) 74%
Customer Compliment Complaint
1. renierp210
2. djmurray01
3. helga0101
4. windfallprophet01
5. gonzo198701
Nature of complaints (last 12 months): 28 reports - eXpansys South Africa
Bad Attitude (2) 7% Bad Attitude
Billing/Accounts (3) 11% Billing/Accounts
Call Centre!! (2) 7% Call Centre!!
Feedback/Response (2) 7% Feedback/Response
Late/No Delivery (15) 54% Late/No Delivery
Other (3) 11% Other
Pricing/Barcodes (1) 4% Pricing/Barcodes
Chart
Nature of complaints (last 12 months): 2465 reports - Electronics Industry Analysis
Bad Attitude (140) 6% Bad Attitude
Billing/Accounts (60) 2% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (42) 2% Breach of Contract
Call Centre!! (33) 1% Call Centre!!
Competitions (5) 0% Competitions
Damaged Goods (195) 8% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (159) 6% Feedback/Response
Chart
Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (174) 7%
Other Other (966) 39%
Out of Stock Out of Stock (32) 1%
Passing the Buck Passing the Buck (42) 2%
Pricing/Barcodes Pricing/Barcodes (22) 1%
Repairs/Servicing Repairs/Servicing (569) 23%
Spam Spam (19) 1%

Please note: All Reports & Stats fall away after 12 months

 
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