eXpansys South Africa Complaint
 SUPPLIER |
eXpansys South Africa |
 INDUSTRY |
Electronics |
| BRANCH / AREA | expansys.co.za | COUNTRY | South Africa |
| TIME / DATE | 17:55 Mon 31 Oct | PERSON RESPONSIBLE | Warren Preston |
| CUSTOMER | wiehann | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Mon 31 Oct | ||
| HEADLINE | Lying about order status! |
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I ordered a product through [URL Removed] Upon contacting them to enquire about the status of the order I get the following reply: EXPANSYS: "Your order was accidentally shipped to Singapore by our carrier. The order is currently awaiting customs clearance in South Africa and should be at our Johannesburg warehouse later this week." A couple of days later I contact them again and get the response: EXPANSYS: "Your stock is expected in the UK warehouse on the 29/10 and shoudl be shipped to us early next week" I ask how it could have been awaiting customs in South Africa but has now landed in the UK? The response: EXPANSYS: "Please accept my sincerest apologies as the email sent to you earlier was ment for another customer. You order has arrived at our Johannesburg warehouse and will be shipped out to you iether later this week or first thing next week." So today I contact them again and I got the following: EXPANSYS: "Thank you for your query, Your order is currently in transit from the UK and should be here later this week." So I should believe my order has travelled: Singapore to JHB to the UK, back to JHB, now back to the UK and will be here later this week? ***? |
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| SUPPLIER'S RESPONSE | eXpansys South Africa | Time and Date | 10:32:38 | Tue 1 Nov 11 |
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Hello wiehann, Thank you for your comment. The truth is that the shipment that was supposed to have your order in it, was incorrectly packed and as a result a few items were missing from our order (including our IPod shipment. The UK warehouse had to ship the outstanding items this week. This was the shipment that I was referring to in my last email. We are expecting your order early next week. I was supposed to inform you of this situation, which I failed to do. I understand that you are very angry and this is completely justified. Please understand that this is not how ExpansysSA conducts business as we have a lot of happy customers, but due to the nature of our business (having to rely on third party suppliers, carriers and couriers), we sometimes have problems that cause dissatisfaction with a few of our customers. I am utterly disappointed with myself for not relaying the appropriate information to you. I take full responsibility for this series of errors, and ask that you don't hold Expansys liable for this mistake. I am fully prepared to compensate you (from a personal capacity) in any way you feel satisfactory for the inconvenience caused. Kind Regards Warren Preston CSM Expansys |
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