eXpansys South Africa Complaint

SUPPLIER	eXpansys South Africa	INDUSTRY	Electronics
BRANCH / AREA	Online Store	COUNTRY	South Africa
TIME / DATE	11:53 Fri 13 Jan	PERSON RESPONSIBLE	Warren Preston
CUSTOMER	RemusX	View all reports by user	0 1
PROBLEM	Late Delivery - Unsati...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 13 Jan
HEADLINE	**** and Deceipt
After placing an order with Expansys I was told there would be a 10 day delivery lead time, it has now been 19 days with a further 7 days added by them and no satisfactory ETA in sight. I have been met with vague excuses and no doubt further false promises will be made with little accountability, while Expansys pass the buck onto couriers and third party carriers. This lack of service is unacceptable, and inadequate in light of the new Consumer Protection Act. Add a new eXpansys South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	eXpansys South Africa	Time and Date	12:06:27 \| Fri 13 Jan 12
Hello RemusX, Thank you for your comment. Please note the lead-times which are quoted are working days and do not include weekends or public holidays. It can happen that delays can be experienced either when shipping from supplier/manufacturer internationally and further upon arrival in South Africa and the clearing process through customs. Unfortunately any of these events are beyond our control and we do understand how frustrating this can be for you. Please note we do not issue excuses nor false promises but rather information which is at our disposal. We do apologise that your order could not be completed within the estimated time quoted. We value your support at Expansys. Kind Regards Warren Preston Customer Service Manager Expansys South Africa