eXpansys South Africa Complaint

Previous report | Next report

SUPPLIER	eXpansys South Africa	INDUSTRY	Electronics
BRANCH / AREA	Online Orders	COUNTRY	South Africa
TIME / DATE	11:08 Wed 29 Jun	PERSON RESPONSIBLE	Tracking
CUSTOMER	helga01	View all reports by user	0 1
PROBLEM	Customer Deceit and Ba...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 29 Jun
HEADLINE	Do not order online from Expansys South Africa
I ordered two items on the online shopping facility of expansys. Firstly, before ordering and paying they clearly state that delivery of goods takes up to 5 days. After ordering and paying, you are notified that goods will only be delivered in 5 to 10 working days. After quering this they just replied that this is how it is. Eventually, after 20 days i was notified that goods are shipped to me. I paid extra for fast delivery which is not happening. Upon quering this extreme delay I was totally ignored. In short, they firstly do not state true delivery dates and furthermore do not care at all!!!!! This is deciet in the worse form as well as customer abuse! Add a new eXpansys South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	eXpansys South Africa	Time and Date	11:44:31 \| Wed 29 Jun 11
Hello helga01 Thank you for your comment. Please allow me to clarify as we do have communication from yourself where it seems you have misunderstood the information relayed on the website. Your order was placed on 08 June and your credit card was declined, your order was then placed on hold. Payment was then received by bank transfer on 10 June and you were quoted a lead-time of 5-10 working days before the item would be expected into Johannesburg provided no customs delays were experienced. The quoted time via e-mail was inline with the lead-time indicated on the website. Stock arrived into JHB on 20th of June and was released by customs on 23rd of June, delivered to us on the 24th. We were closed on June 24th for the relocation of our offices and reopened on 27 June and parcel shipped off accordingly. Based on the above, you can clearly see the item arrived with us within the quoted lead-time. Please be sure to read & understand the information presented to you to avoid any confusion. We value your support at eXpansys. Kind Regards Sandy Caplan Customer Service Liason Expansys South Africa Expansys is a worldwide retailer of mobile electronics.