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Exclusive Books - Customer Feedback and Analysis

Shown below are the statistics for Exclusive Books based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (49) 39%
Complaint (77) 61%
Customer Compliment Complaint
1. scrutiny11
2. Chanderdeo11
3. Wallsy11
4. Nameks02
5. Lusinda102
Customer Feedback to Supplier Responses (last 12 months): 42 reports
Chart
 Over the moon Over the moon (13) 31%
Quite Impressed Quite Impressed (12) 29%
Indifferent Indifferent (5) 12%
Not Impressed Not Impressed (7) 17%
Utterly Disgusted Utterly Disgusted (5) 12%
Nature of complaints (last 12 months): 77 reports - Exclusive Books
Bad Attitude (11) 14% Bad Attitude
Billing/Accounts (3) 4% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (2) 3% Breach of Contract
Call Centre!! (3) 4% Call Centre!!
Damaged Goods (1) 1% Damaged Goods
Feedback/Response (14) 18% Feedback/Response
Late/No Delivery (24) 31% Late/No Delivery
Other (7) 9% Other
Chart
 Out of Stock Out of Stock (2) 3%
Passing the Buck Passing the Buck (4) 5%
Pricing/Barcodes Pricing/Barcodes (5) 6%
Nature of complaints (last 12 months): 28687 reports - Retail Industry Analysis
Bad Attitude (3832) 13% Bad Attitude
Billing/Accounts (2601) 9% Billing/Accounts
Booking Query (37) 0% Booking Query
Breach of Contract (409) 1% Breach of Contract
Call Centre!! (326) 1% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (2181) 8% Damaged Goods
Expiry Date (309) 1% Expiry Date
Feedback/Response (1497) 5% Feedback/Response
Chart
 Hygiene Hygiene (315) 1%
Late/No Delivery Late/No Delivery (1519) 5%
Other Other (11768) 41%
Out of Stock Out of Stock (978) 3%
Passing the Buck Passing the Buck (510) 2%
Pricing/Barcodes Pricing/Barcodes (741) 3%
Repairs/Servicing Repairs/Servicing (1413) 5%
Spam Spam (172) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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