Exclusive Books Conversion
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | Online Order | COUNTRY | South Africa |
| TIME / DATE | 19:28 Thu 2 Feb | PERSON RESPONSIBLE | Info@Eclusives... |
| CUSTOMER | JVZ82 | View all reports by user |
 3
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | WHERE IS MY BOOK?! |
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| I placed my order two weeks ago with the estimated delivery time being indicated as the 27th of January. When I did not receive a tracking number (or delivery for that matter) by the 30th of January, I sent an email to your customer service address querying the whereabouts of my order. I called your call centre on Tuesday, 31/01 and was told that my book will be delivered on the 1st of February...it wasn't. I phoned again today and was told that the book will be delivered today...it wasn't...and I am still waiting for feedback on my email query. This is the first time I used your online service and it will definately be my last. More incompetence and worse customer communication for an online delivery service I have never encoutered. CAN SOMEBODY LET ME KNOW WHERE MY BOOK IS AND WHEN I WILL GET IT? It's a textbook and my assignments are due in 9 days. You incompetence is costing me a great deal of unnecessary stress and might cause me my module. This is unacceptable! | |||
| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 15:07:30 | Fri 3 Feb 12 |
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Hello JVZ82, I do apologise for this we are currently Investigating and will get back to you shortly. Kind Regards Nishen Pillay Customer Service Manager 0117980111 |
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| CUSTOMER'S FEEDBACK | JVZ82 | Time and Date | 09:54:27 | Tue 13 Mar 12 |
| Quite Impressed: I had to follow up again a few times before delivery finally happened. They did refund the full cost of the book and delivery for the inconvenience. | |||
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