Exclusive Books Complaint
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 12:08 Mon 21 Nov | PERSON RESPONSIBLE | Helpdesk |
| CUSTOMER | bubbly | View all reports by user |
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3
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 21 Nov | ||
| HEADLINE | What is the point of a Helpdesk???? |
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| On the 4th October I logged a call via email to the helpdesk because I could not download the ebook I had purchased. It took over 2 weeks before someone eventually contacted me. I then get told I have downloaded the book, which I haven't, otherwise I wouldn't be complaining. Eventually someone helps me and I download as per their instructions, but instead of a book I get a page showing where I can purchase the book. I get a call from the call centre and get told that they will credit me for the new price of the book & must now purchase and download again. It has been over 3 weeks and I still don't have my credit. Please tell me why you have a helpdesk and why you have an ebook option if you cannot support it. I want this book, either you fix the problem or send me the printed version, either way, FIX IT!!!!! | |||
| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 13:58:26 | Mon 21 Nov 11 |
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Hello bubbly, I do apologise for this I will contact you shortly to discuss. Kind Regards Nishen Pillay Customer Service Manager 0117980111 |
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