Exclusive Books Complaint
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | Online bookstore | COUNTRY | South Africa |
| TIME / DATE | 17:28 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | robynkzn | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Terrible service from online bookstore!! |
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| The service I received from Exclus1ve's online bookstore has been shocking! I placed an order on 5 Dec 2011. Throughout December the status of the order was "potentially delayed". I emailed them and received no response. When I eventually called them in the beginning of January, they said they were unable to find 2 of the 3 books and would refund me. I sent them my banking details but was not refunded. I have since emailed them numerous times with no response apart from the automated one and have called them about 4 times - every time they politely promise to refund me but don't! The last time I phoned, they said I now have to wait until 15 Feb for the refund! This is unacceptable service and far below the standard of other online stores like Kalahari and Takealot! | |||
| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 07:15:32 | Thu 2 Feb 12 |
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Hello robynkzn, I do apologise for this, I will look inot this matter and get back to you. Kind Regards Nishen Pillay Cusotmer Service Manager 0117980111 |
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