Exclusive Books Complaint
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | Head Office, online orde... | COUNTRY | South Africa |
| TIME / DATE | 13:38 Thu 5 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | leekru | View all reports by user |
 0
2
|
| PROBLEM | Damaged Goods |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 1 Dec | ||
| HEADLINE | Long wait and then damaged. TWICE!!!! |
||
| I ordered a map off the website. It took over two months to be delivered to the store. When I finally got it, it looked as though the roll of paper had been folded in half in two places. After putting up a HUGE performance, phoning headoffice and "customer service" (what a joke), I was couriered a brand new map (within 3 days - WOW, but why did the first order take so long??). On receiving the SECOND couriered map, it was also damaged and bent. WHAT a joke. Shocking service, shocking delivery time, shocking quality of goods. | |||
| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 09:24:35 | Fri 6 Jan 12 |
|
Hello leekru, I do apologise for this I will look into this matter and get back to you. Regards Nishen Pillay Customer Service Manager 0117980111 |
|||
| CUSTOMER'S FEEDBACK | leekru | Time and Date | 08:41:49 | Thu 19 Jan 12 |
| Utterly Disgusted: Promises of contact again. And NOTHING! I will never deal with Exclusive Books again. | |||
Relevant content (Last 5 Damaged Goods Problems)
 |
|||
|
|
|||
|
|
|||
 |
|||
|
|
Facebook Application
