Exclusive Books Complaint
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | ALL | COUNTRY | South Africa |
| TIME / DATE | 15:07 Wed 14 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | rosstiger | View all reports by user |
 0
6
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 14 Dec | ||
| HEADLINE | Exclusive books -Very poor system NO customer serv |
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| I made a order online. Firstly the system when I was registering did not pick up my fanatics membership number so I could'nt benefit from the order! secondly the system on the website is not at all user friendly. Once i had finally jumped through all of the silly hoops and bureacracy to actually try to order, I was told to email a copy of my proof of payment to [Email Removed] which I did within under 5 minutes of the order as I paid by EFT!! I mailed exclusives saying please confirm receipt of payment and proof of payment etc, only to about an hour later receive a mail saying we have not received your proof of payment..Really. so i Replied to Paballo Malokotsa with my payment notification and order number FW: Re:Ross Henderson Order Confirmation - 1040217827.. and I have yet to hear anything. From someone who buys thousands of Rands of books per annum you have not got a VERY VERY IRRATE AND ****** OFF CUSTOMER..THIS IS TOTALLY UNACEPTABLE. | |||
| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 16:05:45 | Wed 14 Dec 11 |
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Hello rosstiger, I do apologise for this Im currently looking into the matter and will get back to you. Kind Regards Nishen Pillay Customer Serivce Manager 0117980111 |
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